Refund and Returns Policy

Effective Date: January 2, 2025

At LunarHato, we strive to provide high-quality plants and gardening products to our customers. We understand that sometimes things don’t work out, and we’re here to help. This Refund and Returns Policy outlines the terms and conditions under which we accept returns and issue refunds for our products.

By purchasing from LunarHato.com, you agree to the terms of this policy.

1. Returns and Exchanges

We offer a 30-day return policy from the date you receive your order. If you’re not completely satisfied with your purchase, you may return or exchange the items under the following conditions:

  • Eligibility for Returns:
    The item must be in its original condition and packaging. Plants must be healthy, with no signs of damage or deterioration. Products such as pots, fertilizers, or accessories should be unused and in the same condition as when you received them.

  • Non-Returnable Items:
    Certain items are not eligible for return, including:

    • Perishable products (e.g., plants that have been out of the packaging for an extended period or are wilting/damaged).
    • Sale or clearance items.
    • Gift cards.

  • How to Initiate a Return:
    To return an item, please contact our customer service team at info@lunarhato.com or call 307-621-0431 to request a return authorization. We will provide you with the necessary instructions on how to send the item back to us.

2. Return Shipping

  • Return Shipping Fees:
    You will be responsible for return shipping costs, unless the return is due to an error on our part (e.g., a defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  • Damaged or Incorrect Items:
    If your item arrives damaged or you receive the wrong product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund for the item. In this case, we will cover the return shipping costs.

3. Refunds

  • Refund Eligibility:
    Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment.

  • Refund Processing Time:
    Refunds typically take 5-7 business days to process once we have received the returned item. The exact time it takes for the funds to appear in your account will depend on your payment provider.

  • Partial Refunds:
    In some cases, such as if the returned item is damaged, opened, or not in its original condition, we may issue a partial refund.

4. Exchanges

If you wish to exchange an item for a different plant or product, please follow the same steps as for returns. Once we receive the returned item, we will issue a store credit or provide an exchange for the product you want.

If there’s a price difference between the item you’re returning and the item you wish to exchange it for, we’ll either issue you a refund or ask for payment to cover the difference.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. However, once the order has been processed or shipped, cancellations are not possible.

6. Order Issues

If there are any issues with your order, such as incorrect items, missing items, or damaged plants, please contact us immediately at info@lunarhato.com or 307-621-0431. We will work with you to resolve the issue promptly. For damaged or incorrect items, we may offer a replacement or a full refund, including return shipping if applicable.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return, exchange, or refund, please contact us:

  • Email: info@lunarhato.com
  • Phone: 307-621-0431
  • Address:4599 Thorn Street,Garden Grove, California, United States