Terms and Conditions

Effective Date: January 2, 2025

Welcome to LunarHato.com! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using our website or purchasing any products. If you do not agree with these Terms, please do not use our website or services.

1. General Terms

• Acceptance of Terms:
  By accessing, browsing, or using LunarHato.com, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. These Terms are subject to change, and any modifications will be effective immediately upon posting on the website. We recommend you check this page regularly for updates.

• Eligibility:
  You must be at least 18 years of age or the legal age in your jurisdiction to use this website. If you are under the age of 18, you must use this website under the supervision of a parent or guardian.

2. Product Information

• Product Availability:
  We strive to ensure that all products listed on LunarHato.com are available for purchase. However, product availability is subject to change and may vary based on stock levels. In the event a product is out of stock, we will notify you and provide alternatives or a full refund if necessary.

• Product Descriptions and Accuracy:
  We make every effort to ensure the accuracy of product descriptions, images, and pricing. However, errors may occur. LunarHato reserves the right to correct any inaccuracies or errors without prior notice. If a product is found to be mispriced, we may cancel the order or charge the correct price if the item has not yet shipped.

3. Ordering and Payment

• Order Process:
  To place an order on LunarHato.com, you must complete the checkout process by providing accurate and complete information, including your name, shipping address, payment details, and contact information. Once you submit your order, you will receive an order confirmation email. This confirmation does not indicate that your order has been accepted. An acceptance email will be sent once your order has been processed and shipped.

• Pricing and Taxes:
  All prices listed on LunarHato.com are in U.S. Dollars (USD). Sales tax will be added based on the shipping address, in accordance with state and local tax laws. Additional fees, including shipping charges, will be calculated at checkout.

• Payment Methods:
  We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. By submitting your payment information, you authorize LunarHato to charge the total amount due for your order.

4. Shipping and Delivery

• Shipping Methods:
  We offer various shipping methods, including standard and expedited shipping options. Shipping fees are calculated during checkout based on the delivery location and the selected shipping method.

• Order Processing Time:
  Orders are processed within 1-3 business days after payment is confirmed. However, processing time may vary during peak periods or for custom orders. Delivery times depend on the shipping method chosen and the destination.

• Delivery Issues:
  While we aim to deliver orders promptly, we are not responsible for delays caused by shipping carriers, customs, or factors beyond our control. If you experience any issues with delivery, please contact our customer service team.

5. Returns and Refunds

• Return Policy:
  We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days from the date of delivery. Please refer to our Refund and Returns Policy for specific instructions on how to initiate a return.

• Refunds:
  Once we receive and inspect your returned items, we will issue a refund to the original payment method, minus any shipping fees. Please note that the processing time for refunds may take 5-7 business days.

6. Privacy and Security

• Privacy Policy:
  Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in the Privacy Policy.

• Data Protection:
  LunarHato uses secure encryption technology to protect your payment information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Intellectual Property

• Ownership:
  All content on LunarHato.com, including but not limited to text, graphics, logos, images, and product descriptions, is the property of LunarHato and is protected by copyright, trademark, and other intellectual property laws.

• Use of Content:
  You may not reproduce, distribute, modify, or create derivative works from the content on LunarHato.com without our explicit written consent.

8. Limitation of Liability

• Limitation of Liability:
  To the fullest extent permitted by law, LunarHato is not responsible for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or the products sold through it. Our liability is limited to the purchase price of the product(s) in question.

9. Governing Law and Dispute Resolution

• Governing Law:
  These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

• Dispute Resolution:
  Any disputes arising out of or related to these Terms or your use of LunarHato.com will be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if they qualify. The arbitration will take place in California.

10. Modifications to Terms and Conditions

• Right to Modify:
  LunarHato reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use the website after such changes, you agree to the revised Terms.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: info@lunarhato.com
• Phone: 307-621-0431
• Address:
  4599 Thorn Street
  Garden Grove, California, United States