Shipping policy

Effective Date: January 2, 2025

At LunarHato, we are committed to providing timely and reliable shipping services to our customers. This Shipping Policy outlines the details regarding our shipping methods, delivery times, and shipping fees for all orders placed through LunarHato.com.

By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure you receive your order as quickly as possible. Delivery times may vary based on the shipping method selected and your shipping address.

- - Standard Shipping:
    - Estimated delivery time: 5-7 business days
    - Available for all U.S. orders.
  - Expedited Shipping:
    - Estimated delivery time: 2-3 business days
    - Available for U.S. orders only. Shipping fees will vary based on the delivery location and order size.
  - Next-Day Shipping:
    - Estimated delivery time: 1 business day
    - Available for U.S. orders only. Next-day delivery is available for orders placed before 12:00 PM PST. Orders placed after this time will be processed the next business day.
  - International Shipping:
    - Estimated delivery time: 7-14 business days (depending on the destination)
    - Available to most international locations. International shipping fees are calculated at checkout based on your shipping address.

2. Shipping Fees

Shipping fees are calculated based on the weight of your order and your delivery address. The exact shipping cost will be displayed at checkout before you complete your purchase.

- - Free Shipping:
    We offer free standard shipping on U.S. orders over $50.
    This offer is subject to change and does not apply to expedited or next-day shipping options.
  - International Shipping Fees:
    International shipping fees are determined by the size and weight of your order, as well as the destination country. The shipping cost will be calculated at checkout.
  - Additional Charges:
    In some cases, additional shipping charges may apply to remote or hard-to-reach areas. You will be notified before your order is processed if such charges are applicable.

3. Order Processing Time

Orders are processed within 1-3 business days from the time payment is confirmed. Processing times may vary during peak periods or for custom orders. Orders placed on weekends or holidays will be processed the next business day.

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order directly on the carrier’s website.

4. Tracking Your Order

Once your order is shipped, we will send you a shipping confirmation email that includes a tracking number. You can track the status of your order through the carrier’s website:

- - U.S. Orders: Tracking numbers for U.S. orders will be provided via USPS, FedEx, or UPS, depending on the shipping method selected.
  - International Orders: Tracking numbers for international orders will be provided via the appropriate international carrier.

Please allow 24-48 hours for tracking information to become available after receiving the shipping confirmation email.

5. Shipping Restrictions

- - PO Boxes and APO/FPO Addresses:
    We do ship to PO Boxes and APO/FPO addresses in the U.S. However, some shipping methods may not be available for these addresses. Please select the appropriate shipping method during checkout.
  - Remote Areas:
    Some remote or rural areas may have limited or delayed shipping options. If your shipping address is in one of these areas, we may contact you to discuss alternative shipping arrangements or notify you of potential delays.
  - International Shipping Restrictions:
    LunarHato ships to most international destinations. However, some products may be restricted or prohibited for shipment to certain countries. If we are unable to ship an item to your country, we will notify you and cancel the order.

6. Shipping Delays

While we make every effort to ensure timely delivery, LunarHato is not responsible for delays caused by the shipping carrier, customs processing, or unforeseen circumstances beyond our control. In the event of a delay, we will do our best to keep you informed and provide assistance.

If your order is delayed or lost during shipping, please contact us as soon as possible, and we will work with the carrier to resolve the issue.

7. Customs, Duties, and Taxes (for International Orders)

For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. These charges are not included in the shipping fees and must be paid upon delivery.

We recommend that you check with your local customs office to determine if any additional fees will apply to your order before making a purchase.

8. Address Accuracy

Please ensure that your shipping address is correct and complete before placing an order. We cannot be held responsible for delivery issues caused by incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately at info@lunarhato.com, and we will do our best to make corrections before the order is shipped.

9. Lost or Damaged Items

- - Lost Orders:
    If your order is lost in transit, please contact our customer service team at info@lunarhato.com. We will investigate the situation with the carrier and, if necessary, initiate a replacement or refund.
  - Damaged Items:
    If your item arrives damaged, please contact us within 7 days of receiving your order. We may ask for photographic evidence of the damage to assist in the claim with the carrier. Damaged items will be replaced or refunded in accordance with our Refund and Returns Policy.

10. Contact Information

If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to contact us:

- - Email: info@lunarhato.com
  - Phone: 307-621-0431
  - Address:
    4599 Thorn Street
    Garden Grove, California, United States

Shipping Policy