Privacy Policy

Effective Date: January 2, 2025

At LunarHato, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website LunarHato.com and make purchases from our online store. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit LunarHato.com, we collect the following types of information:

  • Personal Information:
    We may collect personal details such as your name, email address, shipping and billing address, phone number, and payment information when you place an order or subscribe to our newsletter.

  • Non-Personal Information:
    We also collect non-personal information through cookies and other tracking technologies, such as your IP address, browser type, and usage data (such as pages viewed and products searched). This data helps us improve the user experience on our website.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing and Fulfillment:
    We use your personal information to process and fulfill your orders, communicate order status, and provide customer support.

  • Improving Our Services:
    We use non-personal information to analyze website traffic and trends, optimize our product offerings, and improve the overall functionality and performance of our website.

  • Marketing and Promotions:
    If you have opted into our newsletter or marketing communications, we may use your email address to send you updates, promotions, and special offers. You can opt-out of these communications at any time.

  • Legal Compliance:
    We may also use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your personal information with trusted service providers who assist us in operating our website, processing payments, and delivering products. These third-party providers are obligated to keep your information secure and use it solely for the purpose of providing services to us.

We may also share your information when required by law or in response to legal requests from government authorities.

4. Cookies and Tracking Technologies

To enhance your experience, LunarHato uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us:

  • Remember your preferences and shopping cart
  • Track your activity on the website
  • Offer personalized content and advertisements

You can disable cookies through your browser settings, but please note that doing so may limit some features of our website.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. All sensitive payment information is encrypted using secure protocols, such as SSL (Secure Socket Layer), during transmission. However, please note that no data transmission over the internet can be guaranteed 100% secure.

6. Your Rights and Choices

  • Access and Update Your Information:
    You can access and update your personal information by logging into your account on LunarHato.com. If you need assistance or wish to delete your account, please contact us at info@lunarhato.com.

  • Opt-Out of Marketing Communications:
    If you no longer wish to receive marketing emails from us, you can opt-out by clicking the “unsubscribe” link in any email we send you. You can also contact us directly to request removal from our email list.

  • Do Not Track Signals:
    Some web browsers offer a “Do Not Track” feature that allows users to opt-out of tracking by websites. Currently, we do not respond to these signals but will continue to respect your privacy preferences.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to remove the data.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of those websites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated Effective Date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: info@lunarhato.com
  • Phone: 307-621-0431
  • Address:4599 Thorn Street
    Garden Grove, California, United States