Sales Policy

Effective Date: January 2, 2025

At LunarHato, we are committed to offering high-quality plants and gardening products with exceptional customer service. This Sales Policy outlines the terms and conditions for purchasing products from our website LunarHato.com. By purchasing from our online store, you agree to abide by the following terms and conditions.

1. Product Availability

• Product Listings:
  All products listed on LunarHato.com are subject to availability. While we make every effort to maintain accurate inventory information, there may be instances where a product becomes out of stock after an order is placed. If an item is unavailable, we will notify you as soon as possible and offer you the option to either wait for the item to restock, choose a similar product, or receive a full refund.

• Product Descriptions and Images:
  We make every effort to ensure that product descriptions, images, and other details on our website are accurate. However, colors, sizes, and other features may vary slightly due to lighting conditions, monitor settings, or manufacturing variations. LunarHato is not responsible for discrepancies between product images and actual products.

2. Pricing and Payment

• Pricing:
  All prices on LunarHato.com are listed in U.S. Dollars (USD) and are subject to change without notice. Prices for products do not include shipping fees or taxes, which will be calculated during the checkout process based on your shipping address and local tax regulations.

• Promotions and Discounts:
  Occasionally, we may offer promotional discounts or special offers. These discounts are subject to the terms and conditions outlined in the promotion and may not be applied to all products or orders. Promotions may be withdrawn or modified at any time without prior notice.

• Payment Methods:
  We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout. All payments are processed securely through an encrypted gateway. By submitting your payment details, you authorize us to charge the total amount due for your order, including any applicable taxes and shipping fees.

• Order Confirmation:
  After completing your purchase, you will receive an order confirmation email with details of your order. This email confirms that we have received your order, but it is not an acceptance of the sale. A separate email will be sent once your order has been processed and shipped.

3. Order Processing and Shipping

• Order Processing:
  Orders are typically processed within 1-3 business days from the time of purchase. However, processing times may vary during high-demand periods, sales events, or due to unforeseen circumstances.

• Shipping Options:
  We offer a variety of shipping methods, including standard and expedited options. Shipping costs are calculated at checkout based on your location and the shipping method selected. Delivery times will vary depending on your location and the shipping carrier used.

• Order Tracking:
  Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order directly on the carrier’s website.

• International Shipping:
  We ship internationally to most countries. Shipping fees and delivery times for international orders will vary depending on your location. International customers are responsible for any customs duties, taxes, or import fees that may apply to their shipments.

4. Cancellations and Modifications

• Order Cancellations:
  If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. However, once an order has been processed or shipped, cancellations are not possible.

• Order Modifications:
  If you need to modify your order (e.g., change the shipping address, add or remove items), please contact us immediately. If the order has not been processed, we will make the necessary adjustments. Once the order has been shipped, modifications cannot be made.

5. Returns and Refunds

• Returns and Refunds:
  If you are not completely satisfied with your purchase, we offer a 30-day return policy (as outlined in our Refund and Returns Policy). To initiate a return, please contact our customer service team at info@lunarhato.com.

• Non-Returnable Items:
  Certain items, such as perishable plants, clearance products, or gift cards, are not eligible for returns. Please review the product descriptions and our Refund and Returns Policy for more details on return eligibility.

• Refund Process:
  Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

6. Sales Tax

• Sales Tax:
  Sales tax will be applied to your order based on your shipping address and the applicable state or local tax rates. The final amount of sales tax will be calculated during checkout.

7. Limitation of Liability

• Limitation of Liability:
  LunarHato is not responsible for any damage to property or injury resulting from the use of any product purchased from our website. Our liability is limited to the amount paid for the product(s) in question. We do not accept liability for any consequential, indirect, or special damages that may arise from the purchase or use of our products.

8. Intellectual Property

• Intellectual Property:
  All content, including text, images, logos, and product descriptions on LunarHato.com, are protected by copyright and other intellectual property laws. No part of this website may be reproduced, copied, or used without our explicit consent.

9. Customer Service

If you have any questions or concerns about your order, our products, or our Sales Policy, please don’t hesitate to contact our customer service team. We’re here to assist you:

• Email: info@lunarhato.com
• Phone: 307-621-0431
• Address:4599 Thorn Street,Garden Grove, California, United States