Payment Policy

Effective Date: January 2, 2025

At LunarHato, we strive to provide a smooth and secure payment process for all our customers. This Payment Policy outlines the accepted payment methods, payment process, and security measures for purchasing products on our website, LunarHato.com.

By placing an order on our website, you agree to comply with the terms of this Payment Policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure that you can pay for your orders conveniently and safely:

      • Credit and Debit Cards:

        • Visa
        • MasterCard
        • American Express
        • Discover

      • PayPal:
        PayPal is available for customers who prefer using their PayPal account to process payments securely.

      • Other Payment Methods:
        We may also accept additional payment methods depending on your location or available features on our website. Please check the checkout page for other available options.

2. Payment Process

      • Checkout:
        During the checkout process, you will be prompted to enter your payment information (such as credit card details or PayPal account information) to complete your order. Please ensure that all information provided is accurate and complete.

      • Payment Authorization:
        When you place an order on LunarHato.com, your payment information will be processed immediately. Payment authorization is required to verify that the payment method is valid, and the funds are available to complete the transaction.

      • Order Confirmation:
        Once your payment has been successfully processed, you will receive an order confirmation email with details of your purchase, including the items, total cost, and estimated delivery date. This confirmation email does not indicate that your order has been shipped yet but confirms that we have received your order and processed the payment.

      • Payment Declines or Issues:
        If your payment is declined or there is an issue with your payment method, you will be notified, and your order will not be processed until the issue is resolved. You may attempt to resolve the issue by updating your payment information or using a different payment method.

3. Currency and Pricing

      • Currency:
        All transactions on LunarHato.com are processed in U.S. Dollars (USD). The prices listed on our website are in USD, and any applicable taxes or shipping fees will be calculated during checkout.

      • Taxes:
        Sales tax is applied based on your shipping address and the applicable tax laws in your state or region. The final tax amount will be calculated during checkout, and you will be notified before completing your purchase.

      • Currency Conversion:
        If your payment method is linked to a currency other than USD (e.g., Euro, GBP), your bank or payment provider will handle the currency conversion at their exchange rate, and any applicable conversion fees may apply.

4. Security and Payment Protection

      • Secure Transactions:
        LunarHato takes your security seriously. All payment transactions on LunarHato.com are processed through secure, encrypted payment gateways. We utilize SSL (Secure Socket Layer) encryption to protect your payment information and ensure that your transaction is safe.

      • Payment Security:
        We do not store your credit card or payment details on our website. All payment information is securely processed by third-party payment providers like PayPal or our card payment processor. These providers have their own security measures in place to protect your information.

      • Fraud Prevention:
        We monitor transactions for potential fraudulent activity. In some cases, we may request additional verification or information to prevent fraud. If we suspect fraudulent activity, we reserve the right to cancel the transaction.

5. Payment Confirmation and Order Processing

      • Order Processing Time:
        Once your payment has been authorized, your order will be processed within 1-3 business days. Orders placed during weekends or holidays may be processed on the next business day. After processing, you will receive a shipping confirmation email with a tracking number.

      • Payment Failure or Errors:
        If you encounter any errors during the payment process, please contact our customer support team at info@lunarhato.com. We will assist you in resolving the issue as quickly as possible.

6. International Orders

      • International Payments:
        We accept payments for international orders in U.S. Dollars (USD). If you are purchasing from outside the United States, your bank or payment provider will process the conversion to your local currency and may apply additional international fees or currency conversion charges.

      • Customs Duties and Taxes:
        For international orders, customs duties, taxes, and import fees may be imposed by the destination country. These fees are the responsibility of the customer and will be collected by the shipping carrier at the time of delivery.

7. Payment Refunds and Cancellations

      • Refunds:
        If your order is returned or canceled according to our Refund and Returns Policy, we will process a refund to the original payment method used. Please note that the processing time for refunds may take 5-7 business days depending on your payment provider.

      • Cancellations:
        If you wish to cancel your order, please contact us immediately at info@lunarhato.com. If your order has not been processed or shipped, we will cancel it and issue a refund. Once an order has been shipped, cancellation is no longer possible, and you will need to follow our return procedure after receiving the order.

8. Contact Us

If you have any questions or concerns about our Payment Policy, or if you experience any issues with your payment or order, please don’t hesitate to reach out to us:

      • Email: info@lunarhato.com
      • Phone: 307-621-0431
      • Address:
        4599 Thorn Street
        Garden Grove, California, United States